Policies & Terms

Graff Kids collects information you provide directly to us, such as your name, phone number, and delivery address, when you place an order or submit an enquiry through our website.

This information is used solely to process and deliver your order, respond to enquiries, and communicate with you about your purchase. We do not sell or share your personal information with third parties for marketing purposes.

Orders placed on our website are shared with our team via WhatsApp to confirm and fulfil your order. Please only share information you are comfortable sending through this channel.

If you have questions about how your information is handled, please reach out to us through our Contact page.

By using the Graff Kids website and placing an order, you agree to these terms. Product information, pricing, and availability are subject to change without prior notice.

Orders placed through our website are confirmed once we respond to your WhatsApp order message. We reserve the right to decline or cancel any order at our discretion, for reasons including but not limited to product unavailability or delivery limitations.

All content on this website, including images, logos, and product descriptions, is the property of Graff Kids and may not be used without permission.

Delivery timelines and availability vary by location. Once your order is confirmed on WhatsApp, we will let you know the estimated delivery time for your address.

Shipping charges, if applicable, will be communicated and confirmed with you directly before your order is dispatched.

If we are unable to deliver to your area, we will inform you as soon as possible so no payment or commitment is made unnecessarily.

We want you and your little one to be happy with every order. If an item does not fit or is not as expected, please reach out to us on WhatsApp within a reasonable time of receiving your order.

Items must be unworn, unwashed, and in their original condition with tags attached to be eligible for a return or exchange. Sale items may have different return conditions, which we will clarify at the time of purchase.

If an item arrives damaged or incorrect, please contact us immediately with photos so we can resolve this quickly.

Orders can be cancelled by contacting us on WhatsApp before the order has been dispatched. Once an order has shipped, it can no longer be cancelled, but our Returns & Exchange policy may apply instead.

If you wish to cancel your order, please reach out to us as soon as possible with your order details.